Shipping policy

1) Scope

Applies to all purchases made through Cacebal’s online store or official channels within the Dominican Republic.

2) Order Processing

  • Preparation time: Shipments are processed starting 24 hours after the order has been received and confirmed (and payment verified).

  • Daily cut-off: Orders confirmed after 3:00 p.m. begin their 24-hour count on the next business day.

  • Business days: Monday to Friday, excluding public holidays.

3) Transit Times (Estimated)

  • Metropolitan Area (Santo Domingo and surrounding areas): 1–2 business days.

  • Rest of the country: 3–7 business days.
    Transit times run after the 24-hour preparation period. Delays due to weather, external events, or high demand may extend delivery times.

4) Shipping Costs

  • Calculated automatically at checkout based on destination, weight/volume, and courier service.

  • In-store/warehouse pickup (if applicable): no charge.

5) Packaging & Handling

  • Oils: Sealed containers with shock protection and leak control.

  • Tomatoes: Ventilated packaging with protection to minimize impact.
    Cacebal may adjust the carrier/service to better protect perishable products.

6) Coverage & Restrictions

  • We do not ship to P.O. boxes.

  • International shipping: not available at this time.

  • Incomplete or incorrect addresses may incur re-delivery fees.

7) Delivery & Inspection

  • The carrier will make 1–2 delivery attempts. If unsuccessful, the order may be held for pickup at the indicated office or a new delivery can be scheduled for an additional fee.

  • Upon receipt, inspect the package. If it shows evident damage, refuse it and inform us immediately (take photos).

8) Tracking

  • We will send a tracking number by email/WhatsApp once the order has been dispatched.

  • Support: ventas@cacebal.com | 809-732-8594 (Mon–Fri, 9:00 a.m. – 5:00 p.m.).

9) Shipping Incidents

  • Damage, loss, or shortages reported within 24 hours of delivery will be managed with the carrier.

  • In accordance with our Return Policy, no refunds are issued; approved compensations are provided as store credit.

10) Force Majeure
Delays due to causes beyond our control (severe weather, blockades, carrier failures, etc.) will not give rise to compensation, though we will make reasonable efforts to reschedule or expedite delivery.